Hôtesse de l'air, steward, cabin crew, PNC, Personnel navigant commercial Forum Index Hôtesse de l'air, steward, cabin crew, PNC, Personnel navigant commercial
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Offre d'emploi : Hôtesse de l'air / Steward

 
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 PostPosted: Thu 17 Apr - 13:20 (2008)    Post subject: Offre d'emploi : Hôtesse de l'air / Steward Reply with quote Back to top

3eme Offre    



Air Cabin Crew - Gatwick Fleet LGW
RefUKLGW95
RegionUK - Gatwick
LocationLondon - Gatwick
CategoryCustomer Contact


 

Job Description
Closing: 28th April 2008Air Cabin Crew - Gatwick Fleet LGW  Interacting with a wide variety of people from a broad range of cultures forms a major part of the Cabin Crew role. Cabin Crew must be able to relate to others and  show a passion for delivering excellent customer service. There is a need to balance confidence and professionalism with a friendly approachable manner.  Anticipating and exceeding customer expectations is essential.





      Requirements



      • The right to live and work within the UK with no restrictions.
      • Holder of a valid European Union passport allowing unrestricted world-wide travel or a passport issued by one of the following accession states: - Estonia, Hungary, Latvia, Lithuania, Slovakia, Czech Republic, Slovenia, Cyprus, Malta.
      • Aged between 18 and 62 at time of application.
      • Experience of front line face to face customer contact in a busy and challenging environment.
      • Demonstrate respect, attention and professionalism to customers.
      • Fluent in English, both written and spoken.
      • Educated to GCSE or equivalent standard in Maths and English.
      • Willing and able to apply for a criminal record check.
      • Able to provide the names and addresses of references covering 5 years continuous work and academic history.
      • A high standard of physical fitness.
      • To be a minimum of 5ft 2in and 6ft 2in in height, with weight in proportion, such that the ability to perform all job functions is not hindered.
      • The ability to, whilst facing forward, walk and fit comfortably down the aisle, fit quickly through the overwing window exit, and to fit into a jump seat harness without modification including closure without a seatbelt extension.
      • Able to successfully pass a comprehensive medical questionnaire.
      • Live within 90 minutes of the airport from which you are based.
          You as a person


          Representing British Airways as a member of our Cabin Crew is a unique experience. Our customers have their own unique needs and requirements. You’ll find every day holds a different challenge - from the moment you welcome our customers aboard the aircraft, their safety and comfort are your responsibility.
          Your role includes all aspects of customer care from communication to serving refreshments. You will hold the key to our customers having a fantastic flight and, most importantly, wanting to fly with us again.


          • Friendly and caring personality.
          • Competent in handling difficult situations.
          • Confident communicator and great listener.
          • Supportive of colleagues and a team player.
          • Able to remain calm and efficient under pressure.
          • Willing to treat everyone as an individual.
          • Satisfy current BA/CAA health requirements.
          • Takes pride in personal grooming with no visible tattoos or piercings and willing to conform to uniform standards.
          • Able to swim well with confidence.
          • Be prepared to work unsociable hours any day of the year, at any time, including weekends and public holidays.
          • Able to work to tight time constraints.
          • Successfully complete initial training and recurrent training programmes
              Benefits


              Full time basic starting salary £10,815.00 per annum.
              Flying allowances variable and can vary each month depending on trip allocation. Typical new entrant cabin crew member can expect to earn in the region of £500 per month additional flying allowances.
              Holiday entitlement is  28 days (including public holidays pro- rated in first year). As the flying operation is 365 days a year, Cabin Crew must be able to fly on public holidays and religious festivals.
              Hotel accommodation whilst on flying duty.
              Free Uniform, worn in accordance with uniform regulations.
              Your remuneration package will be determined by your individual contract of employment. Whilst this varies from business to business, typical benefits include:


              • Profit share scheme*
              • Bonus*
              • Employee share scheme*
              • Car park, subsided catering, sports and social facilities.
              • Choice of contributory pension and private healthcare schemes
              • Opportunities for reduced air fare travel and travel discounts*
                (*indicates at the company's discretion)



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